HOSPITALITY MANAGEMENT

This course is designed for any employee preparing to enter the tourism sector, as well as seasoned professionals currently working in the hospitality industry.

Duration: Five (5) weeks (12 hours)

COST: US$140.00

COURSE OVERVIEW

This course is designed for any employee preparing to enter the tourism sector, as well as seasoned professionals currently working in the hospitality industry. Any young professional looking to enhance their service acumen in the hospitality industry should take this course. In this course, you will learn the best practices in providing top-notch customer service in the most essential departments of a resort, including but not limited to the front office, guest services, VIP services, bell services, catering and conventions, and food and beverage.

COURSE OUTLINE

Customer service essentials
Becoming a master in guest services
How to become a first class bartender
The perfect meeting planner
Service excellence for a VIP

COURSE METHOD

This is an online professional development instructor-led program that entails weekly forums, assignments, and live group sessions. This course will require access to a desktop or laptop computer and/or a tablet, a stable Internet connection and a web camera and microphone. Basic computer literacy is mandatory. Participants who successfully complete the course will receive a Certificate.

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