CUSTOMER SERVICE
This highly interactive training session will provide a toolbox of skills for effectively and efficiently handling all types of customer interactions.
Duration: Six (6) weeks (10 hours)
COST: US$180.00
COURSE OVERVIEW
This highly interactive training session will provide a toolbox of skills for effectively and efficiently handling all types of customer interactions. You will learn customer service skills to improve their performance and present a professional and knowledgeable image, representing their company’s vision and mission.
LEARNING OUTCOME
At the end of this course students will receive information on:
Delivering exceptional customer service to drive sales
Identifying the benefits of exceptional customer service
Adapting to specific customer behaviour styles
Techniques for dealing with angry or upset customers
Developing a personal action plan to improve customer service skills
How to effectively achieve customer satisfaction levels
COURSE METHOD
Understanding customer service to drive sales is an e-learning-oriented professional development program. Participants will need access to a computer, a stable Internet connection, a Google account (to use Google meets), web camera, mouse and basic computer literacy. Participants who successfully complete the course will receive a Certificate.
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Contact Information
apex@ela320.com
1264-583-8416
Westend, the valley Anguilla
